Support - TorchX

This site is a knowledge base designed to help guide you through all the pieces of the Torchx software, explain how different features work and share best practices. Click on a topic on the left and you will see related sub-topics at the top of the page.

What You’ll Learn

Getting Started

Learn more about getting your site setup, training and commonly asked questions for new customers.

Learn about the types of emails TorchX will send and information on using the email tools, campaigns, scheduling and details about email forwarding.

Notifications

TorchX sends emails and SMS alerts to notify you of new leads and when it’s time to take action. Learn how to recognize what action to take when you see them.

Leads

Take the proper action with managing your leads’ statuses, preferences, exports and imports.

Search Sites

Learn about your new domain, site features and how to showcase your listings.

External Lead Sources

Set yourself up to receive Zillow, Trulia and Realtor.com leads seamless into your back office.

Personal Marketing

Are you buying your own traffic or doing your own marketing? Learn how to direct leads to your website and properly identify their source.

Paid Marketing

Understanding paid marketing and SEM can seem overwhelming. Review this page to better understand how to traffic campaigns are set up and managed to get you the most leads for your money.

Property Notifications

New leads may be opted in to receive listings that match their preferences. Learn how to ensure your leads are receiving listings that will keep them engaged.

Managing a Team

Add agents, reassign leads, distribute leads and check on agent activity with the team features provided to you.

Additional Features

Learn about adding property notes to your site, setting reminders, sending out a CMA and more!